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IMAGINE DRAGONS – MERCURY WORLD TOUR

1 FEBRUARY 2023 AT DHL STADIUM

ALL YOU NEED TO KNOW  

KEY INFORMATION

  1. Show Times
  2. Get Your Tickets Ready
  3. Book Your Transport
  4. Where to enter the stadium *PLEASE READ *
  5. Frequently asked questions

SHOW TIMES

  • VIP Check-in: 14H30 (if you’ve purchased a VIP package)
  • Standing holding area: 12H00
  • Doors: 17H00
  • Heineken Beer Garden: 17H00
  • Jesse Clegg: 20H00
  • Imagine Dragons: 21H00 – 23H00

Please arrive early to avoid queues. We don’t want you to miss a moment!

GET YOUR TICKETS READY 

Have your tickets ready:

  • Download the Ticketmaster app from the APP Store or Google Play. 
  • Login to your Ticketmaster account and download your tickets to the Ticketmaster app.
  • Alternatively, you can access your Tickets in your Ticketmaster account at https://www.ticketmaster.co.za/ through the browser on your mobile phone.
  • Please ensure you have the tickets ready to scan at the entrance to the venue.
  • Screenshots are not valid for entry.
  • Only tickets purchased from Ticketmaster.co.za are valid for entry. If you’ve purchased tickets from secondary resellers such as Viagogo, you will not be permitted entry into the venue and we urge you to contact Ticketmaster if you have.

 Need to transfer tickets to a friend:

  • In the Ticketmaster app or your Ticketmaster account on the Ticketmaster website, go to your Imagine Dragons Order under “Upcoming Events”.
  • Select “Transfer”.
  • Select the tickets you want to transfer.
  • Enter recipient’s details.
  • Select “Confirm”.
  • The recipient will receive an email and they must accept the tickets and register a Ticketmaster account for the tickets to be transferred from you to them.
  • Please give your family and friends a nudge and ask them to check their spam folder if they don’t receive the email from Ticketmaster.

For more information on mobile tickets and ticket transfer, click here.

BOOK YOUR TRANSPORT 

The Imagine Dragons “Mercury World Tour” will be a large-capacity event, we strongly suggest that you plan you’re your journey and allow for extra travel time, time to get into the stadium, and arrive early to avoid queues and traffic congestion.

The following transport options are recommended:

OPTION 1: PARK AND RIDE

The Park and Ride service is designed with dedicated lanes in conjunction with traffic management to ensure a safe, comfortable, punctual, and stress-free transport solution for event attendees.

A temporary Park and Ride station will be set up within short walking distance from the stadium entrance. Ample signage, staff, and security will be deployed to assist passengers on arrival and departure.

To ensure that the Park and Ride is accessible to as many individuals as possible, services are available from the following destinations. 

Your Park and Ride ticket will include return transport and includes free, undercover parking at all departure points.

Buses will depart from the above points at 15h00 and the last bus will depart promptly at 18h00. The last bus will depart from DHL Stadium no later than 60 mins after the conclusion of the final performance.

By making use of this service, you will be making a huge contribution towards reducing the carbon footprint of the event and traffic induced stress around the stadium.

To book your Park and Ride ticket, click here.

For more information please contact mailto:info@parkandridesa.com or 011-477-6205.

OPTION 2: PARKING AT THE STADIUM

PARKING AVAILABLE TO PURCHASE

There is limited parking available to purchase outside DHL Stadium in Parking area 4 and 9 off Vlei Road. To purchase parking click here.

Directions to Parking Area 4: Turn into Vlei Road via Helen Suzman Blvd. P4 Parking is located on the right hand side of Vlei Road. 

Directions for Parking Area 9: P 9 is located off Helen Suzman Blvd. Please look out for P 9 signage.

Parking cannot be purchased at the venue. Have your parking ticket ready and available.

FREE PARKING AROUND THE STADIUM

There will be free parking off Helen Suzman Blvd and Main rd in Green Point at P10, P11, P12 and P13. 

ACCESSIBILITY PARKING

All accessibility ticket holders will receive a complimentary disabled parking ticket from the Ticketmaster Customer Care Team. Please note that no action is required, Ticketmaster will reach out to all disabled patrons directly.

Disabled parking is located in P5 and P6 at DHL Stadium. To access these parking areas, enter Vlei Road via Helen Suzman Boulevard. Continue down Vlei road, P5 is on your right (before Fritz Sonnenberg road) and P6 is located on your left (before Fritz Sonnenberg Road).

Disabled Parking tickets are required to access this area and will be checked/scanned upon arrival.

ADDITIONAL PARKING INFORMATION

Parking restrictions will be enforced in the residential areas adjacent to Cape Town Stadium from 8:00 to 22:00, including on Main Road.

Motorists are advised to obey the signage. Normal restrictions and charges apply to kerbside parking in the CBD for a weekday. 

OPTION 3: CITY SERVICES 

Fans are allowed to access the stadium shuttles for free with an Imagine Dragons concert ticket. Buses will depart when full or on demand.
Stadium shuttles between Civic Centre, Thibault and Stadium Stations (Pre-event). Stadium shuttles between Stadium Station, Thibault and Civic Centre Stations (Post-event).

First bus: 15H00
Last bus: 00H30

Passengers can, however, only access other scheduled services with the myconnect card, where standard fares apply.   

Route: Civic Centre Station – Hertzog Boulevard – Heerengracht – Hans Strijdom Avenue -  Thibault Station – Helen Suzman Boulevard – Stadium Station – Helen Suzman Boulevard – Hans Strijdom Avenue – Heerengracht – Hertzog Boulevard – Civic Centre Station.


  • Use the free on street parking in the CBD, note that no security will be arranged and parking at own risk.
  • Use off street parking at the CTICC, Ryk Tulbagh Square, Fountain Hotel, Picbel Parkade, Mandela Rhodes, Plein Park, etc. and use the event shuttle from Civic Centre station.
  • Use pay parking in the CBD
  • Park at the V&A Waterfront and walk to the Stadium, please note that parking is limited and works on a first come first serve basis.

OPTION 4: E-HAILING / UBER RIDE SHARE

Dedicated ride-share positions have been arranged for E-Hailing / Uber services at P14 parking off the Main Road in Green Point. Please only use this area to be dropped off and more importantly picked up after the show. Due to road closures and traffic congestion, this area has been set-up for your ease of use. -33.907377, 18.405751

More importantly, we have arranged an E-Hailing/Uber drop off and collection for those coming to the concert from outside the CDB at the Civic Centre on DF Malan Street at Artscape Theatre where security will be provided (-33.919555, 18.429084). Once dropped off, take the MyCiti Free bus Service to the stadium and come back to this collection after the concert. This will save you time sitting in traffic and allow you to get in and out of the stadium area very quickly and avoid congestion.

OPTION 5: Drop & Go (Parents/Taxi’s)

Patrons are advised to Drop & Go and Pick-up in the CBD around the MyCiTi Civic station as the free-to-event-ticket-holder shuttle service by MyCiTi to the stadium will be operational and is as safe and secure as dropping off and trying to pick up people at the stadium, but far quicker with dedicated bus lanes. 

The best area is in the CBD (DF Malan St, Jan Smuts St and other areas around the Civic Bus Station that can be used – but no parking in Hertzog Blvd itself).

Pick-up after the event at the stadium will take over 40 minutes additional time with traffic congestion leaving the stadium.

P4 will be made available as a Pick-up area after the event (NOT a Drop & Go before the event). That is, for those that choose to face the extra traffic and drop and/or pick up at the stadium, the normal drop and go will be on Helen Suzman Blvd eastbound (city-bound) between Beach and Vlei Rds. About an hour before the end of the event, i.e. after 22:00, P4 will be opened for Pick-up after the event., vehicles can park and wait in P4. 

WHERE TO ENTER THE STADIUM

PLEASE TAKE A MOMENT TO LOCATE YOUR ENTRY POINT AND ENSURE YOU ACCESS THE CORRECT GATE

Front Zone Standing: Strictly Enter through South Forecourt into P2 off Granger Bay Boulevard

General Admission Standing: Strictly Enter through South Forecourt off Granger Bay Boulevard Turnstiles 12 – 18 only. 

  • Additional information for Standing ticket holders:
  • Please consult security or info staff if you need help.
  • You cannot enter the stadium from any other access point.
  • Please follow security instructions as you will need to obtain the relevant field standing armband to access the field prior to entering the stadium.
  • All standing ticket holders will receive a wristband and be allowed entry to the floor on that armband. Please plan your arrival time accordingly to account for this process.
  • No persons under the age of 12 or shorter than 1,2m are permitted on the field, even with an adult.
  • We reserve the right to find alternative seating or refuse entry into the venue if there is no availability.
  • A responsible adult must accompany children 16 years of age and under.

Seated tickets: Enter through Fritz Sonnenberg Road, Turnstile 2 -11 or Beach Road to the north of the stadium through Turnstiles 19 – 22. (no armband required).

Accessibility Patrons: Enter through Fritz Sonnenberg Road, Turnstile 1.

Business Lounge: Enter Foyer A from the podium level, take the lift to level 4.

Imagine Dragons Cape Town FAQ

No, if you leave the event, you won’t be able to come back in. Once you’re in, you’re in, so please make sure you bring everything you need with you.

Yes, latecomers will be permitted entry via a designated turnstile. Please follow instructions from staff on arrival.

Yes, merchandise will be available to purchase at the show. There will be multiple merch stalls on the podium and in the kiosk. To pre-order or view the merchandise range, click here. To merchandise you need to have a debit or credit card – no cash will be accepted.

Yes, there will be a large variety of food trucks and food kiosks. Please note: no food/beverages will be allowed into the venue. Please bring your ID to the stadium should you plan on consuming alcohol.

To purchase any alcohol or merchandise you need to have a debit or credit card. No will be cash accepted. Cash will be accepted to purchase food and non-alcoholic beverages.

There will be a Ticketmaster Box Office by the main forecourt entrance (opposite turnstile 11).

If you are inside the stadium and you need assistance, please proceed to foyer E.

The Business lounge is situated on the 4th level on the Western side of the stadium (Blocks A - C). It offers a large indoor area with easy access to food, a cash bar and ablution facilities. Note that no parking, hospitality, food, beverages, or merchandise is included in the ticket.

To enter the Business Lounge, enter Foyer A on the podium level. Take the life up to level 4.

There is no Box Office located at the venue, there will only be ticket validation stations manned by Ticketmaster. This will be located opposite turnstile 11 (near to McDonald’s).

If you are looking to purchase more tickets for the show, please go to www.ticketmaster.co.za. There will be no ticket sales onsite. Please note: Ticketmaster is the only authorized ticketing agent for this show.

No children under the age of 3 (three) are allowed to attend the event.

No persons under the age of 12 or shorter than 1,2m are permitted on the field, even with an adult. We reserve the right to refuse entry into the venue, or subject to availability find alternative seating. We reserve the right to find alternative seating or refuse entry into the venue if there is no availability.

A responsible adult must accompany children 16 years of age and under.

Over 16s can attend without an adult. Those between 16-18 years of age who are not accompanied by a parent / guardian must have an emergency contact number for their parent / guardian saved under the name ICE on their mobile phones.

Please note: You risk missing the show without the option of a refund if you chose to ignore this very important safety & security requirement.  Please contact Ticketmaster before the day of the show to swap your tickets for seated tickets if you do not meet these minimum requirements.

Enhanced security checks are in place on arrival to DHL Stadium, we ask you to please support and cooperate fully so our team can efficiently carry out these measures to ensure your safety and make sure you are inside the stadium in time for the show.

We ask that you keep personal belongings to a minimum and only bring your essentials. Please do not bring large bags, as these will not be allowed into the stadium.

The venue call center can be reached on 021 430 7376. This number can be used for all incidents, queries and emergencies and will be in operations the day of the event as well as after the event. The following number is for the Event Organizer in the VOC – 021 430-7376.

You can also reach out security, event steward and ask the representative to assist you.

The Lost & Found hub will be located in the Welcome Centre at the stadium. This area is only accessible to those with a valid ticket.

Due to the size of the stadium, there is no designated meeting points. We would suggest you decide on a rendezvous point with your friends/family when you arrive at your block/area of the stadium should you become separated.

Should you need assistance in a case of someone missing, please contact a member of security, steward who will be happy to help.

Please reach out to the customer care team here.

There are NO Covid regulations, you do not need to bring any Covid-19 documents.

  • Professional cameras or professional recording devices. Due to artist stipulations, they are not permitted.
  • Computers, laptops, tablets, selfie sticks, Ipads
  • Glass bottles, cans, or containers or other heavy and/or sharp objects
  • Any illegal drugs or paraphernalia or items deemed to be offensive
  • Skateboards, scooters, roller blades, helmets or bicycles
  • Knives, weapons, chains of any nature or fireworks
  • Laser pointers and flashlights
  • Flags with poles, large flags or banners
  • Whistle, horn, musical instrument, loud hailer, public address system, digital, electronic, or other recording or broadcast device
  • Any item that you intend to distribute, hawk, sell, offer, expose for sale, or display for marketing or promotional purposes
  • No animals apart from authorised guide/companion dogs
  • Umbrellas, braais, and camping chairs. Please ensure you come prepared for all weather conditions.
  • Firearms are strictly forbidden
  • Any dangerous goods and any other items considered to be dangerous or capable of causing a public nuisance.
  • Cooler boxes, camera bags, bags, briefcases, backpacks, and woman’s purses (small clutch bags are allowed).

 

Amnesty bins will be placed at all entrances where prohibited items can be placed within these bins prior to entering the search points. The amnesty bins will be removed and confiscated by the SAPS.

 

No camping will be allowed outside the venue.

No patrons will be allowed to queue outside the venue until 10 am on the day of the show.

 

If you fail to comply with this requirement and refuse to vacate the area after being instructed to do so by security and/or SAPS, we reserve the right to confiscate your ticket and escort you from the venue. In the case of an unaccompanied minor your parents / guardian will be contacted to collect you from the venue and if they fail to do so within a reasonable time, we will contact City social services. 

 

This event will follow a strict bag policy.  All bags have to be 15 cm (D) x 20cm (W) x 30cm (H) or less in size. Only 1 bag per person will be permitted. All bags will be searched. 

Any bags not permitted inside the Stadium will be confiscated by security should you not make arrangements to store them. Any items confiscated will be handed over to SAPS. Note that any items confiscated will not be returned to patrons. There will be NO storage provided by the venue and is solely your responsibility.

Risk staff will be positioned inside and outside the stadium to respond to any emergencies and reserve the right to extract you from any area for safety & security reasons.

TOP TIPS FOR HAVING THE BEST NIGHT OUT!

  • Get your tickets ready
  • Plan your journey and arrive early
  • Make sure you know where your specific entry point is.
  • Bring your ID if you intend to drink alcohol.
  • Make sure your phone is fully charged, you could even bring a portable battery pack.
  • Stay hydrated. All the dancing and singing can dehydrate you. Speak to a steward if you need some water.
  • Wear appropriate clothes for all weather conditions.
  • Have a great time and make sure to share your pictures and videos online. Use the tour hashtags #ImagineDragonsSA and tag us.

 

STAY IN TOUCH 

Please stay in touch with us on social media for any updates on Twitter: @BigConcerts and Facebook/Instagram @bigconcerts.

 

Thank you and enjoy the show… We can’t wait to see you all soon!